Frequently Asked Questions
Find answers to common questions about our premium peripherals
Are Higround keyboards hot-swappable?
Yes, most of our keyboard models feature hot-swappable sockets, allowing you to easily change switches without soldering.
Do you offer international shipping?
We currently ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location.
What software do I need for RGB customization?
Our keyboards feature on-board programming for lighting, though we also provide dedicated software for advanced macro mapping and RGB effects.
Are the keycaps compatible with other mechanical keyboards?
Our keycaps use a standard MX-style stem, making them compatible with the vast majority of mechanical switches on the market.
How do I clean my Higround XL Mousepad?
We recommend hand washing with cold water and mild soap, then air drying to preserve the surface texture and print quality.
What is the polling rate of your gaming keyboards?
Higround keyboards feature a 1000Hz polling rate for near-instantaneous input response during competitive play.